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  • Ian Wells

JIRA - why Never Delete

I recommend never deleting any issues in JIRA.


The reason is confidence in the system to act as a source of truth  - I have found if staff notice one thing was deleted, that raises concern that other work they did may have been deleted and to not trust it - JIRA is really excellent as a source of truth because it contains a complete history of everything that has been done to a ticket, which builds trust among team members about what they did and what they asked for)

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